中国広東省広州市番禺区漢渓大道東299号、長隆観光リゾート内、511430

🌟 Welcome to a World Where Hospitality Meets Adventure — The Definitive Guide to Services at Chimelong Hotel

Nestled within the sprawling, adrenaline-pumping, wildlife-rich expanse of Chimelong Tourist Resort, Chimelong Hotel stands not just as a place to rest, but as a meticulously orchestrated experience center designed to elevate every moment of your stay. From the moment you step into the lobby — greeted by the majestic bronze lion statue “Leo” and the scent of tropical blooms — you are enveloped in a world where service isn’t an afterthought — it’s the main attraction.

With over 1,457 rooms, a 360,000 sq.m. functional area, and a legacy dating back to 2001 (with major renovations completed in 2018), this 5-star resort has perfected the art of blending luxury, convenience, family-friendliness, and business efficiency into one seamless, unforgettable package.

This is more than a hotel — it’s a service ecosystem, where every department, staff member, and amenity works in harmony to ensure your vacation — whether filled with safari thrills, water park splashes, or corporate meetings — is effortless, memorable, and utterly magical.

🛎️ Our Service Philosophy — “Guests First, Always”

At Chimelong Hotel, we believe that true luxury lies not in marble floors or chandeliers, but in anticipating your needs before you voice them. Our service ethos is built on four pillars:

1. Personalization — Your preferences matter. Whether you’re a family with toddlers, a solo traveler working remotely, or a couple celebrating an anniversary — we tailor our services to fit you.
2. Accessibility — With 24/7 front desk, multilingual staff, and digital tools like the Chimelong App, help is always within reach — whether you need a pillow, a park ticket, or a last-minute dinner reservation.
3. Efficiency — We understand time is precious. From express check-in kiosks to free shuttle buses running every 15 minutes, we’ve engineered your stay for maximum convenience and minimum hassle.
4. Warmth — Our staff don’t just serve — they connect. Many guests rave about the English-speaking team who go “the extra mile” to assist, remember names, and even surprise kids with plush toys or birthday cards.

💬 “The front desk staff were professional, able to communicate in English, and assisted us with all sorts of inquiries, going the extra mile to help.” — Guest User, December 2025

🧳 Comprehensive Guest Services — Designed for Every Type of Traveler

✅ Front Desk & Concierge — Your 24/7 Vacation Command Center

• Hours: Open 24 hours daily
• Languages Spoken: Mandarin, Cantonese, English, Japanese, Korean, Spanish
• Services Offered:
  • Park ticket booking & express pass upgrades
  • Restaurant reservations & dietary accommodation requests
  • Shuttle bus schedules & route maps
  • Luggage storage & late check-out (subject to availability)
  • Local transport info (metro, taxi, rental bikes)
  • Emergency assistance & medical referrals
  • Notary public services (advance booking required)

📱 Tech Tip: Use the Chimelong App to chat with concierge, sync your schedule with park shows, and get real-time updates — no need to queue at the desk!

🚐 Free Resort Shuttle Service — Seamless Park Access

One of the biggest perks of staying at Chimelong Hotel? You never need to leave the resort gates.

• Routes: Connects to Chimelong Safari Park, Water Park, Birds Park, International Circus, and Happy World
• Frequency: Every 15 minutes from 8:30 AM to 9:00 PM
• Pickup Points: Located outside the hotel entrance and near major attractions
• No Extra Cost: Included for all registered guests

🎯 Pro Tip: Arrive early (before 10 AM) to catch the first shuttles — avoids crowds and ensures you’re first in line at popular parks!

🏨 Room Service & Housekeeping — Comfort Delivered

• Room Service Hours: 24/7 — order snacks, meals, or essentials anytime
• Housekeeping: Daily cleaning + turndown service (upon request)
• Amenities Provided:
  • Free Wi-Fi (high-speed, available in all rooms)
  • Mini-fridge, tea/coffee maker, bottled water
  • Iron & ironing board (on request)
  • Hairdryer, bathrobes, slippers
  • Safe deposit box (in most room types)

🧼 Cleanliness Note: Guests consistently praise the fresh, tidy, and well-maintained rooms — though some note aging fixtures in older wings (ask for a renovated room on floors 5–8).

👶 Family-Friendly Services — Making Parenting Easier

We know traveling with kids can be chaotic — so we’ve built services to make it joyful.

• Cribs & Bunk Beds: Available in most room types (request at booking)
• Kid-Friendly Amenities:
  • Panda-themed accessories (plush toys, coloring books, panda plates)
  • Dedicated play zones in Panda Café
  • Early breakfast seating for families
  • Stroller & wheelchair rental (advance booking recommended)
• Babysitting Service: Supervised childcare available upon request (fees apply)
• Children’s Menu: At all restaurants — featuring kid favorites like mac & cheese, chicken nuggets, and fruit cups

🐼 Bonus: Kids under 12 eat free at breakfast buffet when accompanied by a paying adult!

💼 Business & Executive Services — Productivity Meets Paradise

Whether you’re here for a conference, remote work, or client meetings — we’ve got you covered.

• Co-Working Lounge: Quiet space with high-speed Wi-Fi, power outlets, printing, scanning, and faxing
• Executive Boardrooms: Soundproofed, tech-equipped, with video conferencing and translation booths
• Business Center: Secretarial support, courier services, notary public
• Dedicated Concierge: For corporate groups — handles logistics, catering, and event planning
• Late Check-Out: Available for ¥150 (subject to availability)

📈 Corporate Perk: Book the “Executive Solo Traveler Package” — includes airport transfer, express park entry, and priority seating at shows.

🍽️ Dining Services — Gourmet Fuel for Every Mood

Our restaurants aren’t just places to eat — they’re destinations in themselves.

🥢 白虎自助餐厅 (Bai Hu Self-Service Restaurant)

• Hours: 7:00 AM – 10:00 AM (breakfast), 11:30 AM – 2:30 PM (lunch), 5:30 PM – 9:00 PM (dinner)
• Highlights: Massive buffet with live cooking stations, seafood tower, dessert bar, panda-shaped pastries
• Perfect For: Families, large groups, guests who love variety

🍜 彩蝶谷美食廊 (Cai Die Gu Food Gallery)

• Hours: 9:00 AM – 12:00 PM, 3:00 PM – 9:00 PM
• Specialty: Dim sum, noodle bowls, afternoon tea sets, smoothies, ice cream
• Ideal For: Quick bites between park visits, solo travelers

🍽️ 麒麟中餐厅 (Qilin Chinese Restaurant)

• Hours: 8:30 AM – 2:30 PM, 5:00 PM – 9:00 PM
• Must-Try: Steamed fish, Peking duck, claypot rice
• Ambiance: Elegant décor with views of the resort’s water gardens — perfect for romantic dinners or business meetings

🍷 Savanna Sky Bar & Lounge

• Hours: 4:00 PM – 11:00 PM
• Signature Drinks: “Lion’s Roar,” “Panda Punch,” “Jungle Mojito”
• Best Time: Sunset hours — watch the sky turn pink while sipping drinks with wildlife soundscape

📸 Photo Tip: Capture your meal at Bai Hu Restaurant with the lion statue backdrop — it’s Instagram gold!

🏊‍♀️ Recreation & Wellness Services — Recharge After Adventure

🌞 Indoor Swimming Pool

• Hours: 7:00 AM – 10:00 PM
• Features: Heated year-round, shallow areas for kids, jacuzzi, sun deck
• Note: Outdoor pool temporarily closed (check for updates)

💆 Spa & Massage Services

• Location: 2nd floor wellness center
• Treatments: Swedish massage, foot reflexology, aromatherapy
• Bookings: Required in advance — ask at reception or via app

🎳 Bowling Alley & Arcade

• Location: Ground floor entertainment zone
• Hours: 10:00 AM – 10:00 PM
• Perfect For: Family fun, post-dinner entertainment, team-building activities

🧘 Wellness Hack: Book a 30-min massage between meetings — spa located on 2nd floor.

📋 Policies & Practical Info — Everything You Need to Know

⏰ Check-In & Check-Out Times

• Check-In: After 3:00 PM
• Check-Out: Before 12:00 PM
• Late Check-Out: Available for ¥150 (subject to availability)
• Early Check-In: Possible if rooms are ready — inquire at reception

👶 Child Policy

• Children of all ages welcome
• Children 0–17 years old stay free if no extra bed needed
• Cribs and extra beds available — fees apply (¥200/night per child)

🍽️ Breakfast Policy

• Included: In most packages
• Cost:
  • Adult: ¥98
  • Child (1–1.5m): ¥58
  • Child (<1m): Free
   
• Style: Western buffet with 100+ dishes

💰 Payment Options

• Cash (RMB)
• Credit Cards (Visa, Mastercard, UnionPay)
• Mobile Payment (Alipay, WeChat Pay)
• No deposit required at check-in

🐾 Pet Policy

• Pets are not allowed — no exceptions
• Service animals may be permitted with advance notice

🌐 Connectivity & Tech Support

• Wi-Fi: Free, high-speed, available throughout the hotel
• Tech Help: Onsite IT support 24/7 (request via app or concierge)
• Printing/Scanning: Available at business center and co-working lounge

📲 App Advantage: Download the Chimelong App for digital keys, real-time show schedules, ride wait times, and instant chat with staff.

🌐 Why Chimelong Hotel’s Services Stand Out — According to Real Guests

✅ Location: Inside the resort — no commuting, no traffic stress
✅ Convenience: Free shuttles, park access, multilingual staff
✅ Family Focus: Kid-friendly rooms, activities, and dining
✅ Value: Packages include park tickets, meals, and perks
✅ Unique Experience: Sleep near lions, dine with pandas, wake up to jungle sounds

💬 Guest Review (Trip.com, January 2026):
“Facilities: Very complete. Cleanliness: Fresh and tidy. Environment: Excellent, especially loved it. Service: Exceptional.” — Chunfeng94

📝 Final Thoughts — Is Chimelong Hotel’s Service Worth It?

Absolutely — especially if you want to maximize your time, minimize stress, and savor every moment of your Guangzhou getaway.

This isn’t just about amenities — it’s about creating memories. Whether you’re sharing pancakes with your toddler, toasting with champagne under the stars, or enjoying a quiet bowl of noodles after a long day of thrills — every service at Chimelong Hotel is designed to make your vacation feel complete.

🌈 Ready to Experience World-Class Service? Plan Your Stay Today!

Don’t just visit Chimelong — live it. Reserve your room at Chimelong Hotel now and unlock the ultimate Guangzhou vacation: where every interaction is seamless, every detail is considered, and every guest leaves feeling like royalty.

👉 Book Direct via Official Website or Trip.com for Best Rates & Packages

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Chimelong Hotel — Where Every Service Feels Like a Safari, Every Smile Brings a Memory. See You in Paradise! 🦁✨