FAQ'S

Below, you will find a list of the questions most frequently asked by our guests.

FAQ'S

Questions & Answers

🏨 1. What is the address of Chimelong Hotel?

📍 299 Hanxi Avenue East, Panyu District, 광저우, 광둥, 511430, 중국
It’s located inside the 치멜롱 관광 리조트, just steps from the Safari Park entrance.

 

 

🚶‍♂️ 2. How far is Chimelong Hotel from Chimelong Safari Park?

🚶‍♂️ Just a 5-minute walk! You can also take the free resort shuttle bus that runs every 15 minutes.

 

 

🚌 3. Is there a free shuttle service to other parks?

Yes! Free shuttles connect the hotel to:

  • 치멜롱 사파리 파크
  • 워터파크
  • 버즈 파크
  • International Circus
  • Happy World
 

Shuttles run from 8:30 AM to 9:00 PM, every 15 minutes.

 

 

🎟️ 4. Do I need to buy separate tickets for the parks if I stay at the hotel?

❌ Not necessarily! Many packages include park entry tickets. Book directly via Trip.com or the official website for combo deals including:

  • Hotel + 1 Park Ticket
  • Hotel + 3 Parks Unlimited Access
  • Hotel + Express Passes
 

💡 꿀팁: Ask for “Park-to-Hotel” packages — often include early entry and express passes!

 

 

🕒 5. What are the check-in and check-out times?

체크인: After 3:00 PM
점검: Before 12:00 PM
✅ Late check-out available for ¥150 (subject to availability)

 

 

👶 6. Are children allowed? What’s the child policy?

Yes! Children of all ages welcome.

  • Kids under 1.0m enter parks free
  • Children 1.0–1.4m get discounted tickets
  • Kids under 12 eat free at breakfast buffet with paying adult
  • Cribs & bunk beds available upon request
 

 

🛏️ 7. What room types are available?

Choose from:

  • Hunter Room (King Bed) — modern, spacious
  • Safari Room (King Bed) — jungle-themed, balcony
  • Exploration Kid’s Room — panda décor, bunk beds
  • Guestroom (2 Beds) — budget-friendly, twin beds
  • Executive Suites — upgraded amenities, lounge access
 

📋 미리 예약하세요: Rooms sell out fast during peak season (July–August, National Day).

 

 

🌞 8. Is there a swimming pool? Is it open year-round?

🏊‍♀️ Yes! Indoor heated pool open 7:00 AM – 10:00 PM daily.
Heated to 28–30°C — perfect even in winter!
Also features a jacuzzi, sun deck, and shallow area for kids.

 

 

🧘 9. Does the hotel have a spa or massage services?

💆‍♀️ Yes! Located on the 2nd floor wellness wing.
Treatments include:

  • Swedish Massage
  • Hot Stone Therapy
  • Foot Reflexology
  • Aromatherapy
  • Panda-Themed Kids’ Massage (ages 3–12)
 

Book in advance — popular slots fill up quickly!

 

 

🍽️ 10. What dining options are available? Is breakfast included?

🍽️ Multiple restaurants:

  • Bai Hu Self-Service Restaurant (buffet)
  • 차이 디 구 푸드 갤러리 (casual bites)
  • 치린 중식당 (fine dining)
  • 판다 카페 (kid-friendly)
  • Savanna Sky Bar (cocktails & sunset views)
 

Breakfast is included in most packages — massive buffet with 100+ dishes.

 

 

📶 11. Is Wi-Fi available? Is it free?

🌐 Yes! High-speed, free Wi-Fi throughout the hotel — including rooms, lobby, pools, and meeting areas.
Speed: Up to 1 Gbps in business zones.

 

 

💼 12. Does the hotel offer business facilities?

Yes! Perfect for remote workers and corporate teams:

  • Co-working lounge with power outlets & printing
  • Executive boardrooms with AV systems
  • Business center with secretarial support
  • Conference hall (Grand Ballroom) for up to 800 guests
 

 

🚗 13. Is parking available? Is it free?

🚗 Yes! Free parking for hotel guests.
Fee: ¥30–50/day (some packages include it).
Lot fills up quickly during holidays — arrive early or pre-book.

 

 

🧳 14. Can I store luggage before check-in or after check-out?

Yes! Free luggage storage available at reception.
Ideal for early arrivals or late departures.

 

 

📱 15. Is there an app to help navigate the hotel and parks?

📲 Yes! 다운로드하세요 치멜롱 앱 for:

  • Digital room keys
  • Real-time ride wait times
  • Show schedules
  • Restaurant reservations
  • Instant chat with concierge
 

Available on iOS & Android.

 

 

🐾 16. Are pets allowed?

🚫 No. Pets are not permitted — no exceptions.
Service animals may be allowed with advance notice.

 

 

🧑‍👩‍👧‍👦 17. Are there kid-friendly activities?

Absolutely!

  • Panda Café with coloring books, games, plush toys
  • Kids’ play zone near pool
  • Themed birthday parties (book in advance)
  • Stroller & wheelchair rental
  • Babysitting service (fees apply)
 

 

🌙 18. Is there a night session or evening entertainment?

🌙 Yes! During peak season:

  • Nighttime light shows
  • Fireworks displays (select dates)
  • Extended park hours (Water Park, Amusement Park)
  • Savanna Sky Bar open until 11:00 PM
 

🎉 Best Time: Visit after 5 PM for cooler temps and fewer crowds.

 

 

🧭 19. How do I get to the hotel from Baiyun Airport?

✈️ Options:

  • 택시: ~45 mins, ¥120–150
  • Metro + Bus: Line 3 to Panyu Square → Shuttle bus (~¥25 total)
  • Pre-booked Limousine: Available via hotel concierge (¥150–200 one-way)
 

📍 GPS Address: 광저우 판위구 Hanxi Avenue East 299호

 

 

📅 20. What’s the best time to visit Chimelong Hotel?

🗓️ 성수기: April – October (warm weather, full park operations)
🌤️ 어깨 시즌3월과 11월 (사람이 적고 기온이 쾌적함)
❄️ 비시즌12월~2월 (일부 야외 공연은 제한될 수 있으며, 실내 시설은 개방됩니다)

 

📆 미리 예약하세요특히 7월~8월, 국경절(10월 1일~7일), 춘절(1월/2월) 기간에는 객실이 빠르게 매진됩니다!

 

 

✅ Final Tips for a Flawless Stay

🔹 온라인 예약: Save money and skip lines via Trip.com or official site
🔹 일찍 도착하세요: Check-in starts at 3 PM, but drop bags and head straight to parks
🔹 익스프레스 패스를 사용하세요: Skip long queues on popular rides — highly recommended in summer
🔹 꾸준히 수분을 섭취하세요: Drink water even if you’re not thirsty — Guangzhou is humid!
🔹 자외선 차단제를 바르세요: Reapply sunscreen every 2 hours
🔹 앱을 다운로드하세요: Real-time updates, maps, and ride tracking
🔹 추억을 담아보세요: But don’t forget to put the phone down and enjoy!

 

 

🌈 Ready to Experience the Magic? Plan Your 2026 Escape Today!

치멜롱에 방문하는 것만으로는 충분하지 않습니다. 살아보세요. 객실을 예약하세요. 치멜롱 호텔 지금 바로 최고의 광저우 휴가를 만끽하세요. 문앞에서 모험이 시작되고, 고급스러움이 당신을 감싸며, 사파리 초원 위로 떠오르는 일출과 함께 소중한 추억을 만들어 드립니다.

 

👉 최저가 및 최적의 패키지를 원하시면 공식 웹사이트 또는 Trip.com을 통해 직접 예약하세요.

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