{"id":2105,"date":"2021-03-24T07:25:45","date_gmt":"2021-03-24T07:25:45","guid":{"rendered":"http:\/\/localhost\/nuss\/?page_id=235"},"modified":"2026-01-12T03:41:39","modified_gmt":"2026-01-12T03:41:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/guangzhouchimelonghotel.com\/ko\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"
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Below, you will find a list of the questions most frequently asked by our guests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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FAQ'S<\/h4>\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t
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Questions & Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\ud83c\udfe8 <\/span>1. What is the address of Chimelong Hotel?<\/span><\/strong><\/h3>

\ud83d\udccd <\/span>No. 299 Hanxi Avenue East, Panyu District, Guangzhou, Guangdong, 511430, China<\/span><\/strong>
It\u2019s located <\/span>inside<\/span><\/em> the <\/span>Chimelong Tourist Resort<\/span><\/strong>, just steps from the Safari Park entrance.<\/span><\/p>

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\ud83d\udeb6\u200d\u2642\ufe0f <\/span>2. How far is Chimelong Hotel from Chimelong Safari Park?<\/span><\/strong><\/h3>

\ud83d\udeb6\u200d\u2642\ufe0f <\/span>Just a 5-minute walk!<\/span><\/strong> You can also take the free resort shuttle bus that runs every 15 minutes.<\/span><\/p>

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\ud83d\ude8c <\/span>3. Is there a free shuttle service to other parks?<\/span><\/strong><\/h3>

\u2705 <\/span>Yes!<\/span><\/strong> Free shuttles connect the hotel to:<\/span><\/p>

  • Chimelong Safari Park<\/span><\/li>
  • Water Park<\/span><\/li>
  • Birds Park<\/span><\/li>
  • International Circus<\/span><\/li>
  • Happy World<\/span><\/li><\/ul>
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    Shuttles run from <\/span>8:30 AM to 9:00 PM<\/span><\/strong>, every 15 minutes.<\/span><\/p>

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    \ud83c\udf9f\ufe0f <\/span>4. Do I need to buy separate tickets for the parks if I stay at the hotel?<\/span><\/strong><\/h3>

    \u274c Not necessarily! Many packages include <\/span>park entry tickets<\/span><\/strong>. Book directly via Trip.com or the official website for combo deals including:<\/span><\/p>

    • Hotel + 1 Park Ticket<\/span><\/li>
    • Hotel + 3 Parks Unlimited Access<\/span><\/li>
    • Hotel + Express Passes<\/span><\/li><\/ul>
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      \ud83d\udca1 <\/span>Pro Tip<\/span><\/em>: Ask for \u201cPark-to-Hotel\u201d packages \u2014 often include early entry and express passes!<\/span><\/p><\/blockquote>

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      \ud83d\udd52 <\/span>5. What are the check-in and check-out times?<\/span><\/strong><\/h3>

      \u23f0 <\/span>Check-In<\/span><\/strong>: After 3:00 PM<\/span>
      \u23f0 <\/span>Check-Out<\/span><\/strong>: Before 12:00 PM<\/span>
      \u2705 Late check-out available for \u00a5150 (subject to availability)<\/span><\/p>

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      \ud83d\udc76 <\/span>6. Are children allowed? What\u2019s the child policy?<\/span><\/strong><\/h3>

      \u2705 <\/span>Yes!<\/span><\/strong> Children of all ages welcome.<\/span><\/p>

      • Kids under 1.0m enter parks free<\/span><\/li>
      • Children 1.0\u20131.4m get discounted tickets<\/span><\/li>
      • Kids under 12 eat free at breakfast buffet with paying adult<\/span><\/li>
      • Cribs & bunk beds available upon request<\/span><\/li><\/ul>
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        \ud83d\udecf\ufe0f <\/span>7. What room types are available?<\/span><\/strong><\/h3>

        Choose from:<\/span><\/p>

        • Hunter Room<\/span><\/strong> (King Bed) \u2014 modern, spacious<\/span><\/li>
        • Safari Room<\/span><\/strong> (King Bed) \u2014 jungle-themed, balcony<\/span><\/li>
        • Exploration Kid\u2019s Room<\/span><\/strong> \u2014 panda d\u00e9cor, bunk beds<\/span><\/li>
        • Guestroom (2 Beds)<\/span><\/strong> \u2014 budget-friendly, twin beds<\/span><\/li>
        • Executive Suites<\/span><\/strong> \u2014 upgraded amenities, lounge access<\/span><\/li><\/ul>
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          \ud83d\udccb <\/span>Book Early<\/span><\/em>: Rooms sell out fast during peak season (July\u2013August, National Day).<\/span><\/p><\/blockquote>

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          \ud83c\udf1e <\/span>8. Is there a swimming pool? Is it open year-round?<\/span><\/strong><\/h3>

          \ud83c\udfca\u200d\u2640\ufe0f <\/span>Yes!<\/span><\/strong> Indoor heated pool open <\/span>7:00 AM \u2013 10:00 PM daily<\/span><\/strong>.<\/span>
          Heated to 28\u201330\u00b0C \u2014 perfect even in winter!<\/span>
          Also features a jacuzzi, sun deck, and shallow area for kids.<\/span><\/p>

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          \ud83e\uddd8 <\/span>9. Does the hotel have a spa or massage services?<\/span><\/strong><\/h3>

          \ud83d\udc86\u200d\u2640\ufe0f <\/span>Yes!<\/span><\/strong> Located on the 2nd floor wellness wing.<\/span>
          Treatments include:<\/span><\/p>

          • Swedish Massage<\/span><\/li>
          • Hot Stone Therapy<\/span><\/li>
          • Foot Reflexology<\/span><\/li>
          • Aromatherapy<\/span><\/li>
          • Panda-Themed Kids\u2019 Massage (ages 3\u201312)<\/span><\/li><\/ul>
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            Book in advance \u2014 popular slots fill up quickly!<\/span><\/p>

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            \ud83c\udf7d\ufe0f <\/span>10. What dining options are available? Is breakfast included?<\/span><\/strong><\/h3>

            \ud83c\udf7d\ufe0f Multiple restaurants:<\/span><\/p>

            • Bai Hu Self-Service Restaurant<\/span><\/strong> (buffet)<\/span><\/li>
            • Cai Die Gu Food Gallery<\/span><\/strong> (casual bites)<\/span><\/li>
            • Qilin Chinese Restaurant<\/span><\/strong> (fine dining)<\/span><\/li>
            • Panda Caf\u00e9<\/span><\/strong> (kid-friendly)<\/span><\/li>
            • Savanna Sky Bar<\/span><\/strong> (cocktails & sunset views)<\/span><\/li><\/ul>
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              \u2705 <\/span>Breakfast is included in most packages<\/span><\/strong> \u2014 massive buffet with 100+ dishes.<\/span><\/p>

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              \ud83d\udcf6 <\/span>11. Is Wi-Fi available? Is it free?<\/span><\/strong><\/h3>

              \ud83c\udf10 <\/span>Yes!<\/span><\/strong> High-speed, free Wi-Fi throughout the hotel \u2014 including rooms, lobby, pools, and meeting areas.<\/span>
              Speed: Up to 1 Gbps in business zones.<\/span><\/p>

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              \ud83d\udcbc <\/span>12. Does the hotel offer business facilities?<\/span><\/strong><\/h3>

              \u2705 <\/span>Yes!<\/span><\/strong> Perfect for remote workers and corporate teams:<\/span><\/p>

              • Co-working lounge with power outlets & printing<\/span><\/li>
              • Executive boardrooms with AV systems<\/span><\/li>
              • Business center with secretarial support<\/span><\/li>
              • Conference hall (Grand Ballroom) for up to 800 guests<\/span><\/li><\/ul>
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                \ud83d\ude97 <\/span>13. Is parking available? Is it free?<\/span><\/strong><\/h3>

                \ud83d\ude97 <\/span>Yes!<\/span><\/strong> Free parking for hotel guests.<\/span>
                Fee: \u00a530\u201350\/day (some packages include it).<\/span>
                Lot fills up quickly during holidays \u2014 arrive early or pre-book.<\/span><\/p>

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                \ud83e\uddf3 <\/span>14. Can I store luggage before check-in or after check-out?<\/span><\/strong><\/h3>

                \u2705 <\/span>Yes!<\/span><\/strong> Free luggage storage available at reception.<\/span>
                Ideal for early arrivals or late departures.<\/span><\/p>

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                \ud83d\udcf1 <\/span>15. Is there an app to help navigate the hotel and parks?<\/span><\/strong><\/h3>

                \ud83d\udcf2 <\/span>Yes!<\/span><\/strong> Download the <\/span>Chimelong App<\/span><\/strong> for:<\/span><\/p>

                • Digital room keys<\/span><\/li>
                • Real-time ride wait times<\/span><\/li>
                • Show schedules<\/span><\/li>
                • Restaurant reservations<\/span><\/li>
                • Instant chat with concierge<\/span><\/li><\/ul>
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                  Available on iOS & Android.<\/span><\/p>

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                  \ud83d\udc3e <\/span>16. Are pets allowed?<\/span><\/strong><\/h3>

                  \ud83d\udeab <\/span>No.<\/span><\/strong> Pets are not permitted \u2014 no exceptions.<\/span>
                  Service animals may be allowed with advance notice.<\/span><\/p>

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                  \ud83e\uddd1\u200d\ud83d\udc69\u200d\ud83d\udc67\u200d\ud83d\udc66 <\/span>17. Are there kid-friendly activities?<\/span><\/strong><\/h3>

                  \u2705 <\/span>Absolutely!<\/span><\/strong><\/p>

                  • Panda Caf\u00e9 with coloring books, games, plush toys<\/span><\/li>
                  • Kids\u2019 play zone near pool<\/span><\/li>
                  • Themed birthday parties (book in advance)<\/span><\/li>
                  • Stroller & wheelchair rental<\/span><\/li>
                  • Babysitting service (fees apply)<\/span><\/li><\/ul>
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                    \ud83c\udf19 <\/span>18. Is there a night session or evening entertainment?<\/span><\/strong><\/h3>

                    \ud83c\udf19 <\/span>Yes!<\/span><\/strong> During peak season:<\/span><\/p>

                    • Nighttime light shows<\/span><\/li>
                    • Fireworks displays (select dates)<\/span><\/li>
                    • Extended park hours (Water Park, Amusement Park)<\/span><\/li>
                    • Savanna Sky Bar open until 11:00 PM<\/span><\/li><\/ul>
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                      \ud83c\udf89 <\/span>Best Time<\/span><\/em>: Visit after 5 PM for cooler temps and fewer crowds.<\/span><\/p><\/blockquote>

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                      \ud83e\udded <\/span>19. How do I get to the hotel from Baiyun Airport?<\/span><\/strong><\/h3>

                      \u2708\ufe0f <\/span>Options:<\/span><\/strong><\/p>

                      • Taxi<\/span><\/strong>: ~45 mins, \u00a5120\u2013150<\/span><\/li>
                      • Metro + Bus<\/span><\/strong>: Line 3 to Panyu Square \u2192 Shuttle bus (~\u00a525 total)<\/span><\/li>
                      • Pre-booked Limousine<\/span><\/strong>: Available via hotel concierge (\u00a5150\u2013200 one-way)<\/span><\/li><\/ul>
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                        \ud83d\udccd GPS Address: <\/span>No. 299 Hanxi Avenue East, Panyu District, Guangzhou<\/span><\/strong><\/p><\/blockquote>

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                        \ud83d\udcc5 <\/span>20. What\u2019s the best time to visit Chimelong Hotel?<\/span><\/strong><\/h3>

                        \ud83d\uddd3\ufe0f <\/span>Peak Season<\/span><\/strong>: April \u2013 October (warm weather, full park operations)<\/span>
                        \ud83c\udf24\ufe0f <\/span>Shoulder Season<\/span><\/strong>: March & November (fewer crowds, comfortable temps)<\/span>
                        \u2744\ufe0f <\/span>Off-Season<\/span><\/strong>: December \u2013 February (some outdoor shows limited; indoor attractions open)<\/span><\/p>

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                        \ud83d\udcc6 <\/span>Book Early<\/span><\/em>: Especially for July\u2013August, National Day (Oct 1\u20137), and Spring Festival (Jan\/Feb) \u2014 rooms sell out fast!<\/span><\/p><\/blockquote>

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                        \u2705 Final Tips for a Flawless Stay<\/span><\/h2>

                        \ud83d\udd39 <\/span>Book Online<\/span><\/strong>: Save money and skip lines via Trip.com or official site<\/span>
                        \ud83d\udd39 <\/span>Arrive Early<\/span><\/strong>: Check-in starts at 3 PM, but drop bags and head straight to parks<\/span>
                        \ud83d\udd39 <\/span>Use Express Pass<\/span><\/strong>: Skip long queues on popular rides \u2014 highly recommended in summer<\/span>
                        \ud83d\udd39 <\/span>Hydrate Constantly<\/span><\/strong>: Drink water even if you\u2019re not thirsty \u2014 Guangzhou is humid!<\/span>
                        \ud83d\udd39 <\/span>Wear Sun Protection<\/span><\/strong>: Reapply sunscreen every 2 hours<\/span>
                        \ud83d\udd39 <\/span>Download the App<\/span><\/strong>: Real-time updates, maps, and ride tracking<\/span>
                        \ud83d\udd39 <\/span>Capture Memories<\/span><\/strong>: But don\u2019t forget to put the phone down and enjoy!<\/span><\/p>

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                        \ud83c\udf08 Ready to Experience the Magic? Plan Your 2026 Escape Today!<\/span><\/h2>

                        Don\u2019t just visit Chimelong \u2014 <\/span>live it<\/span><\/strong>. Reserve your room at <\/span>Chimelong Hotel<\/span><\/strong> now and unlock the ultimate Guangzhou vacation: where adventure begins at your doorstep, luxury surrounds you, and memories are made with every sunrise over the safari savanna.<\/span><\/p>

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                        \ud83d\udc49 <\/span>Book Direct via Official Website or Trip.com for Best Rates & Packages<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                        Below, you will find a list of the questions most frequently asked by our guests. FAQ’S Questions & Answers 🏨 1. What is the address of Chimelong Hotel? 📍 No. 299 Hanxi Avenue East, Panyu District, Guangzhou, Guangdong, 511430, ChinaIt\u2019s located inside the Chimelong Tourist Resort, just steps from the Safari Park entrance. \u00a0 \u00a0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2105","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/guangzhouchimelonghotel.com\/ko\/wp-json\/wp\/v2\/pages\/2105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guangzhouchimelonghotel.com\/ko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/guangzhouchimelonghotel.com\/ko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/guangzhouchimelonghotel.com\/ko\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/guangzhouchimelonghotel.com\/ko\/wp-json\/wp\/v2\/comments?post=2105"}],"version-history":[{"count":0,"href":"https:\/\/guangzhouchimelonghotel.com\/ko\/wp-json\/wp\/v2\/pages\/2105\/revisions"}],"wp:attachment":[{"href":"https:\/\/guangzhouchimelonghotel.com\/ko\/wp-json\/wp\/v2\/media?parent=2105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}